Shipping and Delivery

MEASURING BEFORE YOU ORDER

  • Before you place your order with us, be sure to measure every entryway into your home as it is your responsibility to make sure that the items will fit. This is especially important when ordering furniture, mattresses and fixtures as these items tend to be the hardest to get into one’s home.

  • If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.

  • We offer a Delivery Measuring Service in the Greater Toronto Area. If you would like us to come to your home and measure your entry ways for you, for a fee of $50. 

PREPARING FOR YOUR DELIVERY

  • To prepare your home for a safe and quick delivery, be sure to set your rugs in their proper place, remove any frames or artwork from walls that may be susceptible to damage, secure any low-hanging light fixtures, remove any doors that may be necessary and place any pets in another room of your home.

  • If you live in a building that requires the use of an elevator, be sure to book its use in advance.

  • During the winter, please make sure that any driveways and walkways are clear of snow and ice as the safety of your products and our delivery team are of the highest importance.

INSPECTING YOUR MERCHANDISE

  • Our team thoroughly inspects every product before it leaves our warehouse however it is important that you (or the person you’ve deemed responsible as your designate) take the time to inspect the merchandise to make sure that there are no damages or manufacturer’s defects.

  • Many items are hand-crafted and utilize natural materials and therefore one can expect variations between a floor model, photos or swatches.

  • Upon pick-up or delivery, you will be asked to sign as acceptance of your merchandise and affirm that it is free of damage and manufacturer’s defects.

  • If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the Bill of Lading and call our Customer Service at 905-591-8909 while our delivery team is in your home so that we can properly assess the nature of the issue and deal with it accordingly.

  • Failure to provide immediate notification of damages or manufacturer’s defects may impede your ability to submit a claim for resolution.

  • Please note that after we’ve been made aware of the issue at hand it may take up to five business days formulate a plan that addresses your claim. Depending on the nature of the claim, we may have one of our trained technicians resolve the issue to your satisfaction, arrange a replacement of the product altogether or offer an alternate product if stock of the original item is not readily available. 

HOW LONG DOES SHIPPING TAKE?

Our goal is to get your purchase from our warehouse into your hands as quickly as possible.  When you opt for pickup or ground shipping, we will process your order within 24 hours of order placement (Monday through Friday). 

For delivery, you are able to schedule your delivery slot when you make a purchase for Southern Ontario locations.  For all other locations in Canada, we will call and provide a delivery date estimate within 3 - 5 business days of your inquiry.

CAN I HOLD MY ORDER?

At LBG, we do not hold orders beyond 30days.  We are more than happy to deliver items to storage facilities for your purchases if your space is not ready but we do not offer this service ourselves.